Refund Policy | myPandos Solutions

At myPandos Solutions, we want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. General Refund Policy

We offer a 30-day money-back guarantee on most hosting services. If you are not satisfied within the first 30 days of your initial purchase, you may request a full refund.

2. Web Hosting Services

Web Hosting

30-day money-back guarantee for new accounts
Prorated refunds available for annual plans cancelled after 30 days
No refunds for monthly billing cycles after the first month

VPS Hosting

7-day money-back guarantee for new accounts
Prorated refunds available for annual plans within 30 days
No refunds after server deployment and configuration

Dedicated Servers

No refunds due to the dedicated nature of the resources
Hardware issues are covered under our SLA
Service credits may be issued for downtime exceeding SLA guarantees

3. Domain Registration

Domain registrations are non-refundable once the registration process has been initiated. This includes:

New domain registrations
Domain renewals
Domain transfers
Premium domain purchases

4. Email Hosting

14-day money-back guarantee for new email hosting accounts
Prorated refunds for annual plans cancelled within 30 days
No refunds for add-on services (additional storage, archiving)

5. SSL Certificates

30-day refund window from the date of purchase
Refunds not available once the certificate has been issued and installed
Free reissuance available for technical issues

6. Non-Refundable Items

The following items and services are not eligible for refunds:

Domain registrations, renewals, and transfers
Setup fees and installation charges
Administrative fees
Custom development work
Professional services (migration, optimization)
Add-on services and upgrades
Services terminated for Terms of Service violations

7. How to Request a Refund

To request a refund:

Log in to your dashboard
Open a support ticket with "Refund Request" as the subject
Include your account details and reason for the refund
Our team will review your request within 24-48 hours

8. Refund Processing

Once approved, refunds will be processed as follows:

Credit Card: Refunded to original card within 5-10 business days
PayPal: Refunded to your PayPal account within 3-5 business days
Bank Transfer: Refunded within 10-15 business days
Mobile Money: Refunded within 3-5 business days

9. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

Can be applied to future purchases or renewals
Are non-transferable
Expire after 12 months if unused
Cannot be converted to cash

10. Cancellation

You may cancel your services at any time through your dashboard. Upon cancellation:

Services remain active until the end of the current billing period
Automatic renewals will be disabled
Data will be retained for 30 days before permanent deletion
Refunds (if applicable) will be processed per this policy

11. Exceptions

We reserve the right to make exceptions on a case-by-case basis. Special circumstances may warrant different treatment, and we will work with you to find a fair resolution.