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Search our knowledge base for answers to common questions about our services.
Can't find what you're looking for? Our support team is here to help.
Keep an eye on CPU, memory and disk before they become a problem -- the commands to check, what normal looks like, and what a spike is telling you.
You manage your email from your myPandos Dashboard — not from your hosting control panel.
Add your own logo to the sign-in page at webmail.<your-domain> — visible before anyone signs in, and nothing else changes.
Verification codes go to mobile numbers in Africa, Europe and the United States. Here is what happens if yours is registered elsewhere, and how to verify when it is not.
If you have a signed agreement with myPandos, some of your services are priced and billed through that contract rather than individually. This guide shows how to open the contract from your dashboard, what its details mean, and how renewals work for the services it covers.
Sell myPandos hosting, domains and email to your own customers under your own name. This guide explains how to join, what changes about the way you pay, and how you set your own prices.
Your dashboard groups your services into sites — everything that serves one domain, shown together. This guide covers what a site is, what the new site line on every service page does, how to attach a service to a site yourself, and why a VPS or server never joins one on its own.
We told you that a plugin, theme or application on one of your sites has a known security weakness. Nothing has been placed on your site. Here is what that means and what to do about it.
We told you that something harmful was found on one of your sites. Here is what that means, whether your site is still online, and the steps to take in order.
A standard certificate covers yourdomain.com and www. Each additional subdomain (shop., app., mail.) needs its own certificate — on myPandos shared hosting, free Let's Encrypt certificates are issued per subdomain from the hosting panel, or a wildcard certificate covers them all at once.
Cancel active services first (Services → your service → cancel, or ask here), settle any unpaid invoices, then request account closure via Support. Data deletion: request it on the same ticket — our team confirms in writing what is removed and any records we must keep for legal/billing reasons.
myPandos VPS run from data centres in Johannesburg, South Africa — the best latency for Central and Southern Africa. There is no automatic free trial; to evaluate, ask our team in the chat: they can share a test IP to ping and discuss a short evaluation on a monthly plan.