Loading...
Search our knowledge base for answers to common questions about our services.
Can't find what you're looking for? Our support team is here to help.
Request a refund from Support with the invoice number and reason. After review, approved refunds are issued as account credit (usable on any invoice immediately) or to the original payment method where possible. Our team confirms the outcome and timing in writing on your ticket.
Your plan's limits (mailboxes, databases, domains, disk) are listed on the plan's page on mypandos.io and on your service page in the dashboard under your subscription details. If a number is not shown there, ask in the chat and our team confirms it in writing for your exact plan.
Shared hosting mailboxes have hourly sending limits to protect everyone's deliverability. A send to 100+ BCC recipients can be dropped silently once you cross them. For newsletters or bulk mail, use a proper mailing tool (or ask us about options) and keep normal mail under the limits.
Check Spam/Junk and search for "myPandos". Make sure you requested the reset for the EXACT email your account uses — a reset for an address with no account sends nothing, silently. Wait 5 minutes, try once more, and if it still does not arrive, tell our team here: they can reset access manually.
Services live in the account whose EMAIL was used to order them. If your dashboard shows no services, you almost certainly signed in with a different email. Sign out, sign back in with the order email — or if a colleague ordered, ask them to add you as a contact. Support can link accounts.
Send /verify in this WhatsApp chat, open the link you receive and sign in with the email you used to order. Your number is then linked: the assistant can see your services and invoices and answer about YOUR account. Without /verify it can only answer general questions.
Services are suspended when an invoice stays unpaid past its due date. Reactivation is automatic: pay the unpaid invoice in your dashboard (card, credit, points, or Mobile Money via our team) and the service comes back without any further step. Expired domains have their own grace period.
.cd domains cannot be transferred between registrars — the Congolese registry (SCPT) does not support registrar transfers, so our transfer search shows "Unknown TLD". Keep the domain where it is and point its DNS or nameservers at your myPandos hosting, or register a new domain with us.
Card payments activate instantly. Mobile Money, bank transfer and cash are matched by hand: send your proof of payment (screenshot or transaction ID) in the chat or on the ticket, and the invoice is marked paid — usually the same business day. Your service activates the moment it is.
Pay invoices by card in your dashboard (instant), with account credit, or by Mobile Money (Orange Money, M-Pesa, Airtel), bank transfer or cash: message our team here first — they confirm the current payment number and your payment reference before you send anything.
Most mail apps can find your settings from your email address alone. Here is what that does, why it sometimes finds nothing, and the manual settings that always work.
Outlook, Thunderbird and phone mail apps sign in with an app password instead of your MyPandos account password. Here is how to create one, use it, and revoke it.