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Search our knowledge base for answers to common questions about our services.
Can't find what you're looking for? Our support team is here to help.
If you have a signed agreement with myPandos, some of your services are priced and billed through that contract rather than individually. This guide shows how to open the contract from your dashboard, what its details mean, and how renewals work for the services it covers.
Request a refund from Support with the invoice number and reason. After review, approved refunds are issued as account credit (usable on any invoice immediately) or to the original payment method where possible. Our team confirms the outcome and timing in writing on your ticket.
Services are suspended when an invoice stays unpaid past its due date. Reactivation is automatic: pay the unpaid invoice in your dashboard (card, credit, points, or Mobile Money via our team) and the service comes back without any further step. Expired domains have their own grace period.
Card payments activate instantly. Mobile Money, bank transfer and cash are matched by hand: send your proof of payment (screenshot or transaction ID) in the chat or on the ticket, and the invoice is marked paid — usually the same business day. Your service activates the moment it is.
Pay invoices by card in your dashboard (instant), with account credit, or by Mobile Money (Orange Money, M-Pesa, Airtel), bank transfer or cash: message our team here first — they confirm the current payment number and your payment reference before you send anything.
Your myRewards points are money you can spend on any unpaid invoice. This guide shows you where to see what your points are worth, how to apply them to an invoice, and what happens when they cover the full amount.
Your billing profile — name, address, phone and contact email — appears on your invoices and controls where renewal reminders go. Learn how to update it in the myPandos dashboard and why keeping it current protects your domains and services.
Pre-load money onto your myPandos account with Add Funds and let your credit balance pay for new orders at checkout. Learn how to top up, how credit is applied, which currencies are supported, and where to see your balance and transactions.
Every order and renewal at myPandos is billed through an invoice. This guide shows you where to find your invoices, how to pay by card or use your credit balance, and what happens after payment — plus what to watch out for if an invoice stays unpaid.