Adding funds and using your account credit balance

Your myPandos account includes a credit balance — money you add in advance and spend on future purchases. When you place a new order, available credit is applied automatically at checkout, which is handy for teams that prefer occasional top-ups over a card payment on every order.

How account credit works

Account credit is a prepaid balance attached to your myPandos account. You top it up with the Add Funds option in the dashboard, and the balance is then drawn down automatically when you check out a new order — hosting, domains, VPS, SSL or business email. If the balance does not cover the full order total, you simply pay the remaining amount by card.

Adding funds

1. Sign in to your dashboard at dash.mypandos.io.
2. Open the Invoices (billing) area.
3. Choose Add Funds.
4. Enter the amount you want to add to your balance.
5. Complete the card payment (processed securely through our payment gateway).
6. Once the payment is confirmed, your credit balance updates and is ready to use.

How credit is applied at checkout

Credit is applied automatically when you check out a new order. The available balance is deducted from the order total; if any amount remains, you pay it by card. You do not need to do anything special — credit is used automatically whenever you place a new order.

Note: credit is applied at checkout for new orders only. Renewal invoices are not paid automatically from your balance — open the invoice under Invoices and pay it to keep services and domains active.

Invoice currencies

Invoice currencies at myPandos include ZAR and USD. Every amount shown at checkout and on your invoices carries its currency, so you always know exactly what you are paying.

Viewing your balance and transactions

Your credit history lives in the billing area of the dashboard. In Invoices, the Credit Logs tab records each change to your balance — including the balance after every transaction — and the Credit Receipts tab lists payments and credits applied to your account, so you can confirm a top-up arrived and see where credit was spent.

Need help?

If a top-up does not appear on your balance or you have a question about a charge, open a ticket from the Support section of your dashboard — replies also arrive by email. You can also message us on WhatsApp via the chat button on mypandos.io: Ceda, our AI assistant, answers immediately, and replying /verify securely links your account so Ceda can look at your own invoices. Asking for a human hands the chat to our support team. Support is available 24/7.