Keep Your Billing Details and Profile Up to Date
Your billing profile — name, address, phone and contact email — appears on your invoices and controls where renewal reminders go. Learn how to update it in the myPandos dashboard and why keeping it current protects your domains and services.
Your billing profile tells myPandos who to invoice, where to send renewal reminders, and how to reach you when something needs your attention. Spending a few minutes keeping it current can save a domain or a service later.
Why your billing profile matters
- Invoices — your name or company name and your address appear on every invoice, whether it is billed in ZAR or USD.
- First orders — a complete billing profile (name, address, phone) is required before your first purchase, and phone verification by SMS or WhatsApp code may be requested.
- Domain renewals — myPandos renews domains through invoices: a renewal invoice is generated before expiry, and paying it renews the domain. If reminders reach an old mailbox, an unpaid invoice can quietly let a domain expire.
- Notifications — support ticket replies and account notifications also go to your contact email.
How to update your billing details
- Sign in to the dashboard at dash.mypandos.io.
- Open Profile / Settings from the dashboard menu.
- Review your name or company name, billing address, phone number and contact email.
- Update anything that has changed and save your changes.
- To change your email address, use the dedicated Change email action next to the email field — your email is also your sign-in address, so it is updated through a secure confirmation rather than edited in place.
What each detail is used for
| Detail | Used for |
|---|---|
| Name / company | Shown on your invoices; required before a first order |
| Billing address | Shown on your invoices; part of the required billing profile |
| Phone number | Verification codes by SMS or WhatsApp when requested |
| Contact email | Renewal invoices and reminders, account notifications, support ticket replies |
Notification preferences
In Profile / Settings you can also review how you receive notifications. Whatever you choose, make sure your contact email is a mailbox you actually read: renewal invoices are generated before a domain expires, and paying that invoice is what renews the domain — there is no registrar-level auto-renew toggle.
Note: An expired domain can enter grace or redemption states where recovery costs more — or becomes impossible. Keep your contact email current and pay renewal invoices promptly.
Need help?
Open a ticket from the Support section of your dashboard — replies also arrive by email. You can also message myPandos on WhatsApp using the chat button on mypandos.io: Ceda, the AI assistant, answers immediately, and replying /verify securely links your account so Ceda can help with your own invoices and services. Ask for a human at any time to reach the support team. Support is available 24/7.