Beginner
Refunds: how to request one and what to expect
Request a refund from Support with the invoice number and reason. After review, approved refunds are issued as account credit (usable on any invoice immediately) or to the original payment method where possible. Our team confirms the outcome and timing in writing on your ticket.
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To request a refund:
- Open a ticket from Support (or ask here) with the invoice number and the reason.
- Our team reviews it — eligibility depends on the service and how it was used (a registered domain, for example, is committed at the registry the moment it is registered and generally cannot be refunded).
- Approved refunds are issued as account credit (usable immediately on any invoice) or back to the original payment method where the processor supports it. Mobile-money and manual payments are normally refunded as account credit.
The team confirms the decision and the timing in writing on your ticket, so you always have it on record.