Beginner
I paid — why is my invoice still unpaid or my service not active?
Card payments activate instantly. Mobile Money, bank transfer and cash are matched by hand: send your proof of payment (screenshot or transaction ID) in the chat or on the ticket, and the invoice is marked paid — usually the same business day. Your service activates the moment it is.
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What happens after you pay depends on how you paid.
Card
Confirmation is immediate. If the invoice still shows unpaid after a card payment, refresh the page; if it persists, contact support with the payment reference.
Mobile Money, bank transfer, cash
- These payments do not reach us automatically — our team matches them by hand.
- Send the proof (screenshot or transaction ID, plus the invoice number) in this chat or on your ticket.
- Once matched, the invoice flips to paid and your service activates or reactivates automatically — usually the same business day.
If it has been more than one business day since you sent the proof, reply on the same conversation so the team sees it in context.