Beginner
Service suspended? Why it happens and how to reactivate
Services are suspended when an invoice stays unpaid past its due date. Reactivation is automatic: pay the unpaid invoice in your dashboard (card, credit, points, or Mobile Money via our team) and the service comes back without any further step. Expired domains have their own grace period.
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A suspension is almost always an unpaid invoice past its due date.
Reactivate in two steps
- Open Invoices and pay the unpaid invoice — card and credit are instant; for Mobile Money, message our team and send the proof.
- The service reactivates automatically as soon as the invoice is marked paid. No separate request is needed.
Domains are different
An expired domain enters a grace period at the registry; renew it quickly from your dashboard. After grace it can enter redemption, where recovery costs more — do not wait.
If you believe the suspension is a mistake, reply here with the service name and our team will check.