Set up your professional email in Outlook

You can read and send your myPandos professional email from Outlook by adding it as an IMAP account. You'll need the email address and password you set for the mailbox.

Before you start

• Install a recent version of Outlook on your computer or phone.
• Have your email address (for example [email protected]) and its password ready. If you don't have a mailbox yet, create one first — see “Managing your email from your myPandos Dashboard”.

Add the account (Outlook, desktop)

1. Open Outlook and go to File > Add Account.
2. Enter your email address, then choose Advanced setup / Let me set up manually and select IMAP.
3. Enter these settings:
   • Incoming (IMAP): server mail.mypandos.io, port 993, encryption SSL/TLS
   • Outgoing (SMTP): server mail.mypandos.io, port 465, encryption SSL/TLS
4. Use your full email address as the username and your mailbox password for both incoming and outgoing. Outgoing (SMTP) requires the same authentication — do not leave it blank.
5. Click Connect / Done.

Test it

Send a test email to another address and ask for a reply to confirm sending and receiving both work.

Troubleshooting

• Password error: confirm the mailbox password; contact [email protected] if you need it reset.
• Can't connect: temporarily disable antivirus/firewall to test, and check the ports above.
• Mail landing in spam: make sure your domain has valid SPF and DKIM records (your administrator can confirm).