Uploading your website with FTP, SFTP, or the Plesk file manager

There are two ways to get your website's files onto your myPandos hosting account: Plesk's File Manager in your browser, with no extra software, or FTP/SFTP with a desktop app.

Option 1: Plesk File Manager

1. Log in to Plesk — open your hosting service in the dash (https://dash.mypandos.io) and use the quick tools, or go to https://plesk.mypandos.io directly.
2. Open your domain, then File Manager.
3. Upload your files directly, or upload a zip archive and extract it in place. Your site's public files usually belong in the httpdocs folder for the domain.

Option 2: FTP or SFTP with a desktop app

Your connection details are shown in the dash — open your hosting service and go to the FTP tab:

• Host: your domain name (or the IP address shown there)
• FTP port: 21
• SFTP port: 22
• Protocol: FTP, SFTP, or FTPS
• Username: shown in the dash
• Password: your hosting password — if you have lost it, see “Reset your hosting password, or choose your own” below

Using FileZilla

1. Open FileZilla and enter the host, username, password, and port from above in the Quickconnect bar.
2. Click Quickconnect.
3. Drag your website's files from the left-hand (local) pane to the right-hand (server) pane, into the httpdocs folder.

Using the command line

For SFTP: sftp your-username@your-domain, then enter your password when prompted.

Reset your hosting password, or choose your own

One password covers your hosting control panel, FTP and SSH logins. To change it:

1. Sign in to your myPandos Dashboard, open Services and select your hosting service.
2. Open the Server Details page and find the credentials card.
3. Click Reset password, then choose how to set the new one:
   • Generate one for me — myPandos creates a strong random password and shows it to you once. Copy it straight away.
   • Choose my own — type the password you want. It must be 12 to 128 characters, with no space at the start or end, must not contain your hosting username, and must mix at least 3 of these 4 kinds of character: lowercase letters, uppercase letters, digits and symbols.

Either way, the new password is applied to your hosting control panel, FTP and SSH logins at the same time. If the card says Not stored, either option sets a password for you. myPandos staff cannot set a password on your behalf.

Update your connections. Anything still using the old password — FileZilla, a deployment script, an SSH session you reconnect — stops working until you enter the new one.

No password needed for the control panel. You can open it without one: use the one-time login button on your hosting pages (see “How to log in to your hosting control panel”).

Which should I use?

SFTP is more secure — it encrypts your connection, including your password — so use it if your app supports it. Use plain FTP only over networks you trust, or use FTPS instead. Passive mode is recommended for FTP connections.

Uploading a WordPress site instead?

You may not need to upload files manually at all — see “WordPress Hosting: installing and managing WordPress” for the one-click installer.

Troubleshooting

• Connection refused — double-check the host and port, and that you're using the correct protocol.
• Permission denied — make sure you're uploading into your own account's folder, not trying to access another one.
• Large files failing partway through — use an SFTP client that supports resuming interrupted transfers.