Getting started with your VPS: power, reinstall and monitoring
Manage your myPandos VPS from the dashboard: check power status, reboot the server, reinstall the operating system from the image library (including custom images), monitor resource usage, and know when to open a support ticket instead.
Every myPandos VPS comes with a control panel built into your dashboard. From the VPS service page you can check the server's power status, reboot it, reinstall the operating system and keep an eye on resource usage — no support ticket needed for day-to-day tasks. This guide walks through each control and explains when you should contact support instead.
Open your VPS service page
- Sign in at dash.mypandos.io with your myPandos account.
- Go to Services and select your VPS from the list.
- The service page shows the server's current power status alongside the management actions described below.
Check power status and reboot
The service page displays whether your VPS is currently running. If the server has become unresponsive — a stuck process, a frozen application, or SSH refusing connections — a reboot is usually the first thing to try.
- On the VPS service page, confirm the current power status.
- Choose the reboot action and confirm it.
- Wait a few minutes, then test your services (website, SSH) again.
Note: A reboot briefly interrupts everything running on the server. If your applications are not set to start automatically at boot, you will need to start them again after the restart.
Reinstall the operating system
You can reinstall your VPS directly from the image library on the service page — useful when you want a clean start, a different Linux distribution, or a fresh base after a broken configuration.
- Open your VPS service page and choose the OS reinstall option.
- Pick an operating system from the image library. Bring-your-own OS images are also supported, so you can install from a custom image if the system you need is not in the library.
- Confirm the reinstall and wait for it to complete before connecting again.
Note: Reinstalling the operating system erases everything on the VPS — files, databases and configuration. Back up anything you need before you start; a reinstall cannot be undone.
Monitor resource usage
The service page also shows your VPS resource usage. Checking it regularly helps you catch problems early: a runaway process, a memory leak, or a disk slowly filling up with logs. If your server feels slow, resource usage is the first place to look — it tells you whether the bottleneck is on the server itself or somewhere else.
Quick reference
| Task | Where | Keep in mind |
|---|---|---|
| Check power status | VPS service page | Shown alongside the management actions |
| Reboot | VPS service page | Briefly interrupts running services |
| Reinstall OS | Image library on the service page | Erases all data; custom images supported |
| Monitor resources | VPS service page | Check regularly to catch issues early |
| Network issue or lost access | Support ticket | Include your VPS name and what you observed |
When to open a support ticket
Anything not available in the panel is handled by the support team. Open a ticket for:
- Network problems — the VPS shows as running but is unreachable, or connectivity is degraded even after a reboot.
- Lost access — you are locked out of the server (lost credentials, a broken boot configuration) and a reboot does not help.
- Anything else you cannot find on the service page.
Include your VPS name, what you were doing, and any error messages — it speeds up the diagnosis considerably.
Need help?
Open a support ticket from the Support section of your dashboard — replies also arrive by email. You can also message myPandos on WhatsApp via the chat button on mypandos.io: Ceda, the AI assistant, answers immediately, and replying /verify securely links your account so Ceda can help with your own services and invoices. Ask for a human at any time to hand the chat to the support team. Support is available 24/7.