Beginner
Closing your account and deleting your data
Cancel active services first (Services → your service → cancel, or ask here), settle any unpaid invoices, then request account closure via Support. Data deletion: request it on the same ticket — our team confirms in writing what is removed and any records we must keep for legal/billing reasons.
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Closing an account has three steps, in order:
- Cancel active services — from Services (or ask here). Domains keep running until their expiry date; you can also transfer them out first.
- Settle open invoices — closure cannot complete with unpaid invoices on the account.
- Request closure — open a ticket saying you want the account closed. To also delete your personal data, say so on the same ticket; our team confirms in writing what is deleted and what must be retained (for example invoice records required for accounting).
Export anything you need first — website files, mail, DNS records — because cancelled services and their data are removed.