How to open a support ticket

Opening a ticket is the best way to reach our support team. Giving clear, specific information helps us respond quickly. This guide assumes you already have an account at https://dash.mypandos.io.

Steps

1. Go to support. Open https://dash.mypandos.io and sign in with Login at the top right. In the left-hand menu, click Support Tickets, then Open a New Ticket (or Create New).
2. Fill in the ticket form:
   • Category (required): choose the type of request, e.g. General Enquiries or Sales Inquiries.
   • Priority (optional): indicate how urgent it is so it's routed appropriately.
   • Message: describe your request in detail — the service affected, the date of the incident, the exact error text, and any steps you've already tried.
   • Related service: select the service the ticket is about.
   • Attachments (optional): attach screenshots or documents. Accepted types: .jpg, .jpeg, .png, .pdf.
   • CC (optional): add other people to notify by email (for example a colleague), entering addresses separated by commas.
3. Submit the ticket. You'll get an email confirmation and updates as we reply.

Tips for a faster response

Include the exact error message, whether it affects webmail or a mail app, and your device or browser. The more specific you are, the faster we can help.