Getting started with myPandos: your first steps
New to myPandos? This guide walks you through your first steps: completing your billing profile, verifying your phone, finding your way around the dashboard, and knowing where to get help when you need it.
Welcome to myPandos Solutions. Whether you are here for web hosting, a domain, a VPS, an SSL certificate or business email, everything is managed in one place: your customer dashboard at dash.mypandos.io. This guide covers the first things to do after creating your account.
1. Complete your billing profile
A complete billing profile — your name, address and phone number — is required before your first purchase. Taking two minutes to fill it in now means your first checkout goes through without interruption.
- Sign in at dash.mypandos.io with your myPandos account. (Forgot your password? Use the Forgot password link on the sign-in page.)
- Open your Profile / Settings from the account menu.
- Fill in your full name, billing address and phone number.
- Save your changes.
2. Confirm your phone number
Confirming your phone number is required before you place any order, and before you upgrade an existing service. It is a one-time step: once your number is confirmed it never asks again. Downgrades and renewals are not affected.
The code is sent by SMS to the number on your profile, so the number has to be one you can receive texts on. It arrives in the form your country uses internationally, starting with a plus sign and your country code.
- Open your Profile and go to the Security tab.
- Check that the number shown is correct, and correct it if not.
- Choose to send the code, then enter the code you receive.
The code is valid for 10 minutes and you can request up to three a day. If it does not arrive, check the number and try again later, or contact support and we will confirm it for you.
If you leave it unconfirmed
We send at most two reminders, a couple of days apart, and then stop. There is no ongoing chasing: after the second reminder you will not hear from us about it again, even if the number stays unconfirmed. You can switch these reminders off entirely under Notification preferences in your account.
3. Find your way around the dashboard
The dashboard is organised into a few key sections:
| Section | What you'll find |
|---|---|
| Services | All your active products — hosting plans, VPS, SSL certificates and email plans — each with its own management page. |
| Domains | Your registered domains, with DNS record management under each domain's DNS tab. Free DNS hosting is available to everyone, even without a hosting plan. |
| Invoices | Your billing history at Invoices. Open an invoice and choose Pay to settle it by card, or add account credit with Add Funds. |
| Support | Open and track support tickets at Support, and browse guides in the knowledge base. |
| Sites | Your services grouped by the domain they serve — the registration, hosting, mailboxes, SSL and DNS for one property on a single page. See Organising your services into sites. |
4. Place your first order
- Browse plans or search for a domain on mypandos.io, or start directly from your dashboard.
- Add what you need to your cart and proceed to checkout.
- Pay by card (processed by PayFast), or top up your account first with Add Funds — account credit is applied automatically at new-order checkout.
Note: myPandos renews domains through invoices: a renewal invoice is generated before expiry, and paying it renews the domain. There is no registrar-level auto-renew toggle, so pay renewal invoices promptly — an expired domain can enter grace or redemption states where recovery costs more or becomes impossible.
Need help?
Support is available 24/7:
- Support tickets — open a ticket from Support in your dashboard; replies also arrive by email.
- Knowledge base — browse step-by-step guides at the Support KB.
- WhatsApp — message myPandos on WhatsApp using the chat button on mypandos.io. Ceda, our AI assistant, answers immediately and can check domains, plans and pricing. Reply
/verifyto securely link your account so Ceda can help with your own invoices and services — and ask for a human at any time to reach the support team.