Beginner
Password reset email not arriving? Do this first
Check Spam/Junk and search for "myPandos". Make sure you requested the reset for the EXACT email your account uses — a reset for an address with no account sends nothing, silently. Wait 5 minutes, try once more, and if it still does not arrive, tell our team here: they can reset access manually.
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Reset emails are sent immediately, so when nothing arrives it is usually one of these:
- Spam/Junk — search all mail for "myPandos".
- Wrong address — a reset requested for an email that has no myPandos account sends nothing, with no error. Use the exact address you order with.
- Your mailbox is full or rejecting mail — check that you can receive other mail.
Still nothing after 5–10 minutes and a second try? Message our team here or open a ticket from a working email — they can verify your identity and restore access manually.