Transferring a domain to myPandos

Transferring a domain to myPandos moves it from your current registrar to us — the domain keeps its registration history, and your website and email keep working throughout. This guide covers what you need before you start and what happens after.

Before you start: check eligibility

• The domain must be at least 60 days past its registration or last transfer date — ICANN rules bar transfers within 60 days of either.
• It must not be under an expiry lock at your current registrar (some registrars auto-lock a domain shortly before it expires).
• WHOIS/registrant contact details should be up to date — the transfer confirmation is sent to the registrant email on file.

Step 1: Unlock the domain and get your EPP code

At your current registrar (not myPandos):

1. Sign in to your account there and find the domain's management page.
2. Unlock the domain — look for "Transfer Lock", "Registrar Lock" or similar, and turn it off.
3. Request the EPP code (also called an authorization code or auth code) — most registrars email it to you or display it once the domain is unlocked.

Do this first — a locked domain or a missing code is the most common reason a transfer stalls.

Step 2: Start the transfer with myPandos

1. Go to https://mypandos.io/en/services/domain-transfer and enter the domain name to check it's eligible.
2. Enter the EPP code from Step 1 and add the transfer to your cart.
3. Check out and pay. A domain transfer is billed like a one-year renewal, and includes a free one-year extension added to the domain's current expiry date.

Step 3: Confirm the transfer

ICANN requires an email confirmation step. Watch for an email — usually to the registrant address on file, sometimes also from your current registrar — and approve the transfer. If you don't respond, most registrars let the transfer proceed automatically after 5 days, but approving it promptly avoids delays.

What happens next

Most transfers complete within 5-7 days; some registrars take longer. Your website and email keep working normally throughout — a transfer only changes who the registrar is, not your DNS or hosting. Once complete, the domain appears in your myPandos dashboard at https://dash.mypandos.io, with free WHOIS privacy and full DNS management available.

If the transfer is rejected or stalls

• "Domain is locked" — go back to your old registrar and confirm the unlock actually took effect; it can take a few minutes.
• "Invalid authorization code" — EPP codes are case-sensitive and often expire after a set number of days; request a fresh one.
• No confirmation email arrived — check spam, and confirm the registrant email on file at your old registrar is correct.

Contact [email protected] if a transfer is stuck for more than a few days.